cb77 Help Center

Account & Registration

Opening a cb77 account takes under two minutes. Go to cb77 Register, enter your mobile number, choose a password, and confirm via the OTP sent to your phone. You must be 18 or older — cb77 does not allow accounts for minors under any circumstances.

Each person may hold only one account. Duplicate accounts are suspended and any balance forfeited. If you suspect someone else has registered with your number, contact 24/7 Live Chat straight away.

Can I open more than one cb77 account?

No. cb77 allows one account per person, per mobile number, and per device. Creating duplicate accounts — even under a different name — breaks the Terms & Conditions. If two accounts are found to belong to the same person, both are closed and any pending withdrawals are cancelled.

What is the minimum age to play at cb77?

You must be 18 years old or older. cb77 checks age during the KYC (identity verification) process. Accounts found to belong to players under 18 are permanently closed, and no funds are returned.

Logging In & Password Reset

Visit the cb77 Login page, enter your registered mobile number and password, then tap Log In. If you are on Android, the cb77 app saves your credentials so you can log in with one tap after the first time.

Forgot your password? Use the Forgot Password link on the login page. An OTP arrives on your registered number within about 60 seconds. Enter it, set a new password, and you are back in.

I never received the password-reset OTP. What do I do?

First, check that your phone has a signal and is not in flight mode. Wait 90 seconds, then tap Resend OTP. If the message still does not arrive, it is possible your number has changed since registration — contact 24/7 Live Chat with your registered number and they will verify your identity manually.

Deposits via bKash, Nagad & More

cb77 accepts deposits through bKash, Nagad, Rocket, and Upay — all in BDT. The minimum deposit is ৳100. Funds reach your cb77 wallet in about 6 minutes after your mobile banking transaction is confirmed.

My deposit was deducted from bKash but hasn't arrived in my cb77 wallet.

Deposits normally arrive within 6 minutes. If it has been longer than 15 minutes, take a screenshot of your bKash transaction confirmation (showing the Transaction ID and amount) and share it with 24/7 Live Chat. The finance team traces deposits within a few hours using the Transaction ID.

Withdrawals: Timing & Limits

The minimum withdrawal is ৳1,200. The daily maximum is ৳250,000 (Member tier). Most withdrawals are processed in 23 minutes after your request is approved. Your first-ever withdrawal goes through a one-time review that may take up to 6 hours.

Withdrawals go back to the same mobile wallet you used to deposit. cb77 does not send funds to a different number or bank account without a verified KYC document on file.

Why is my withdrawal taking longer than 23 minutes?

The 23-minute figure applies to standard approved requests. Delays can happen when: (1) your KYC documents have not been verified yet, (2) your withdrawal amount exceeds your current VIP tier's daily limit, or (3) it is your first-ever withdrawal (which takes up to 6 hours). Open 24/7 Live Chat and quote your withdrawal request ID for a status update.

Do I need to verify my identity before every withdrawal?

No — you only do it once. Complete KYC once before your first withdrawal. After that, your account is verified permanently and all future withdrawals follow the standard 23-minute timeline. See the Identity Verification section below for the documents accepted.

Identity Verification Before Withdrawal

cb77 requires one round of KYC (Know Your Customer) verification before your first withdrawal. Submit a clear photo or scan of one of these documents:

• National ID Card (NID)
• Passport
• Driving Licence

The document must clearly show your name, date of birth, and photo. cb77's team reviews submissions within 24 hours. Upload the document from Account Settings → Verification, or send it directly through Live Chat.

My KYC was rejected. What do I need to fix?

The most common reasons for rejection are: image too blurry or dark; document is expired; name on the document does not match the name on your cb77 account. Re-upload a sharp, well-lit photo where all four corners of the document are visible. If your name does not match, contact Live Chat — they will guide you through a manual name-correction process.

Welcome Bonus & Wagering Rules

Your first deposit at cb77 earns a 220% welcome bonus, capped at ৳9,000. So a ৳4,000 deposit would give you ৳8,800 in bonus funds — added to your bonus wallet instantly.

The bonus (deposit + bonus amount combined) carries an 11× wagering requirement. You must wager the combined total 11 times before the bonus converts to withdrawable cash. The bonus is valid for 7 days from the date of issue.

Which games count toward meeting the wagering requirement?

All slots and fishing games in the cb77 lobby contribute 100% toward wagering. Live dealer tables may contribute at a lower rate. Check the Promotions page for the full contribution table. Placing a bet and immediately reversing it (via a matching bet on the opposite outcome) does not count — cb77's risk engine flags this pattern automatically.

My welcome bonus expired before I could use it. Can I get it back?

Once the 7-day window closes, the unused bonus is removed and cannot be reinstated. However, cb77 runs reload bonuses (19% on subsequent deposits) and daily cashback at 1.8% — so there are other ways to get value. Check the Promotions section in your account for currently active offers.

VIP Tiers & Cashback

cb77 has five VIP tiers: Member, Star, Elite, Master, and Legend. Your tier is calculated from monthly turnover. Higher tiers unlock better cashback, higher daily withdrawal limits, birthday bonuses, and — from Master tier upward — a personal account manager.

What happens if my monthly turnover drops below the tier threshold?

VIP tiers are reviewed at the start of each calendar month based on the previous month's turnover. If your turnover falls below the threshold for your current tier, your tier adjusts downward. You keep any cashback or birthday bonus already credited, but future rates reflect the new tier.

Games & Betting Limits

cb77 carries over 4,600 games from providers including Ezugi, Habanero, JILI, KA Gaming, Red Tiger, Pragmatic Play, and Spribe. The lobby covers slots, fishing games, live dealer tables, lottery-style games, and sports betting. Minimum bets start from as low as ৳1 (Fortune Bingo by Red Tiger).

Where can I find the RTP for a specific game?

RTP (Return to Player) percentages are shown on each game's information screen — tap the i icon inside the game lobby before you start playing. cb77 also lists RTP on game detail pages for popular titles. As a reference: Dragon Hatch (Red Tiger) has an RTP of 96.1%, Wild Bandito (Pragmatic Play) 96.3%, and Ludo Quick (KA Gaming) 97.7%.

My internet dropped mid-game and I lost my bet. What can cb77 do?

All game outcomes at cb77 are determined server-side, so a disconnection does not change the result. When you reconnect and re-open the same game, the round resumes exactly where it was. If the game does not resume correctly, take a screenshot and contact Live Chat with the game name, time of the round, and your user ID.

cb77 App for Android

The cb77 Android app (version 2.9.19, 36 MB) runs on Android 6.0 and above. It is free to download as an APK file from cb77 App page. Because it is not on the Google Play Store, you need to allow "Install from unknown sources" in your Android security settings before installing.

How do I enable "unknown sources" to install the cb77 APK?

On most Android phones: go to Settings → Security (or Settings → Apps → Special App Access → Install Unknown Apps on Android 8+), find your browser or file manager, and toggle Allow from this source. After installing the cb77 app, you can turn that setting off again for security. The exact path varies slightly by manufacturer (Samsung, Xiaomi, etc.).

Referral Bonus

Share your unique cb77 referral link with friends. When a friend registers via your link and makes their first deposit, you receive ৳400 as a referral bonus — credited to your main wallet. There is no cap on the number of friends you can refer. Full details are on the cb77 Referral Bonus page.

When does the ৳400 referral bonus arrive in my account?

The bonus is credited automatically once your referred friend completes their first deposit of at least ৳100. It usually appears in your wallet within a few minutes of their deposit being confirmed. If it has not arrived after 30 minutes, contact Live Chat with your referral code and the friend's registered mobile number.

Getting Help from Support

cb77 support is available 24/7 via Live Chat, accessible from the chat icon inside your logged-in account. For the fastest response, have your User ID, registered mobile number, and a brief description of the issue ready before you open the chat window.

Response times vary by queue, but most queries are resolved within a few minutes during normal hours. For account suspension or large withdrawal disputes, the team may ask for 24 hours to investigate.

What if I am not satisfied with the Live Chat response?

Ask the agent to escalate your case to a supervisor. Supervisors have access to transaction logs and account history that standard agents may not be able to retrieve in real time. You can also re-open a fresh chat session and reference your previous chat session ID, which helps route you to a specialist team.