Responsible Gaming at cb77

cb77's Commitment to Safe Play

cb77 treats responsible gaming as a core part of how the platform runs — not a footnote. Every account has access to spending controls, session reminders, and self-exclusion without needing to contact support first. These features are built into Account Settings and can be activated in under two minutes.

Gambling is meant to be a form of entertainment. If it stops being fun, or if you find yourself chasing losses, that is a sign to pause. cb77 provides tools to help you do exactly that.

Age Restriction: Strictly 18+

cb77 does not allow anyone under the age of 18 to open an account or place a bet. This applies to all games on the platform — slots, fishing games, cricket betting, and live casino.

During KYC verification (required before your first withdrawal), cb77 checks government-issued ID to confirm your age. Accepted documents include:

• National ID Card (NID)
• Passport
• Driving Licence

If you share a device with younger family members, use the account lock feature or log out after every session. cb77 also recommends enabling parental controls at the device level if children are in the household.

Warning Signs: Is Gambling Affecting You?

Problem gambling can develop gradually. These are the most common warning signs:

• Betting more than you planned to in a single session
• Chasing losses by placing bigger bets
• Feeling anxious or irritable when not gambling
• Borrowing money to fund gambling
• Hiding your gambling activity from family
• Missing work, meals, or sleep because of gambling
• Feeling that gambling is the only way to relax
• Thinking about gambling when doing other things

If two or more of these apply to you, the tools below can help. You can also reach cb77's 24/7 live chat to request account restrictions at any time.

Account Tools You Can Use Right Now

All of the following are available inside your cb77 account under Settings → Responsible Gaming. No waiting period — changes take effect immediately (except self-exclusion removal, which requires a cooling-off delay).

Deposit & Spending Limits Explained

Setting a deposit limit is the simplest way to stay within your budget. You can set a daily, weekly, or monthly cap. The minimum deposit at cb77 is ৳100, so limits can be set at any amount above that threshold.

How to set a deposit limit

• Log in to your cb77 account and open Account Settings.

• Navigate to Responsible Gaming and select Deposit Limits.

• Choose daily, weekly, or monthly. Enter your preferred amount in BDT and confirm.

• The limit activates right away. To increase a limit, there is a mandatory 7-day waiting period before the change applies.

Decreasing a limit is always instant. Increasing a limit intentionally takes longer — this is a protection feature, not a bug.

Self-Exclusion: How It Works at cb77

Self-exclusion closes your cb77 account for a fixed period. During that time you cannot log in, deposit, or place bets. Any pending bets placed before exclusion are settled normally; any remaining balance is returned to your registered mobile wallet.

Exclusion periods available

• 6 months — the minimum period
• 1 year
• 5 years
• Permanent — cannot be reversed

To activate self-exclusion: go to Settings → Responsible Gaming → Self-Exclusion, or contact 24/7 live chat and ask an agent to apply it immediately. cb77's team will not attempt to persuade you to stay — the request is processed without friction.

Once a self-exclusion ends (for the 6-month, 1-year, or 5-year options), there is a mandatory 7-day cooling-off period before your account is reactivated. You must confirm reactivation in writing via live chat.

Cooling-Off Periods

A cooling-off period is a shorter break — 24 hours, 7 days, or 30 days. Your account is locked for the duration, then reactivated automatically. This is useful if you want a brief pause without committing to a longer self-exclusion.

During a cooling-off period, cb77 will not send you any promotional messages or bonus offers. Marketing is paused for the full duration of the break.

Reality Check Reminders

The reality check feature pops up a summary at a time interval you choose — every 30 minutes, every hour, or every 2 hours. The summary shows:

• How long you have been logged in during this session
• Your total deposits and total withdrawals in the session
• Your net result (up or down) in BDT

You can close the pop-up and continue playing, or use it as a prompt to log out. The feature is off by default — enable it in Settings → Responsible Gaming → Reality Check.

Blocking Software for Extra Protection

If you want an additional layer of protection outside of cb77's own tools, third-party blocking software prevents access to gambling websites at the device or network level. These tools are especially useful for households where self-exclusion on a single platform is not enough.

Commonly used options include Gamban (blocks gambling sites across all devices on a network) and built-in screen time features on Android 6.0 and above. cb77's app requires Android 6.0 as a minimum — the same Android version includes Family Link, which supports usage restrictions.

Where to Get Help in Bangladesh

If you or someone you know is struggling with gambling, the following organisations offer confidential support:

cb77's support team is available around the clock. You do not need to give a reason to request a cooling-off period or self-exclusion — agents will apply it without asking you to reconsider.

Questions Players Ask

Can I undo a self-exclusion if I change my mind?

Not during the exclusion period. Once self-exclusion is active it cannot be reversed until the chosen period ends. After it ends, there is a mandatory 7-day waiting period, and you must confirm reactivation via live chat. Permanent exclusion cannot be undone under any circumstances.

Will cb77 send me promotions while I'm on a cooling-off or self-exclusion?

No. All marketing emails, SMS, and in-app bonus notifications are paused for the full duration of any cooling-off period or self-exclusion. If you receive a promotional message during this period, contact live chat immediately so cb77 can investigate.

What happens to my balance if I self-exclude?

Any balance remaining in your account when self-exclusion is applied will be returned to your registered mobile wallet (bKash, Nagad, Rocket, or Upay) within 23 minutes. KYC must be complete before withdrawal can be processed — if you have not yet verified, complete KYC first or ask live chat to assist.

How do I set a deposit limit without calling support?

Log in to your cb77 account, go to Account Settings, then Responsible Gaming, then Deposit Limits. Choose daily, weekly, or monthly, enter the amount, and confirm. The limit activates immediately. No live chat or email is required.

Is there a minimum age check at registration?

Yes. cb77 requires players to be 18 or older. At registration you confirm your age by ticking a declaration. Before your first withdrawal, KYC verification checks your NID, passport, or driving licence to confirm you meet the age requirement. Accounts found to belong to under-18 players are closed immediately and any balance is returned.

Can I limit my betting to specific games or categories?

At this time, cb77's limit tools apply account-wide (all games and sports). You cannot currently set limits on a per-game or per-category basis. If you want to restrict access to a specific game type, the most effective option is to contact live chat and request a category block — agents can apply this manually.